Latest news

2025 Mutual Exchange Customer Information Events

Published: Thursday 9 January 2025

Our last customer information event in November 2024 was a great success and we supported more than 70 customers in a 2-hour period.

We are in the process of planning 3 further events to be held in the Spring, Summer and Autumn.

  • The aim is to encourage more SHG and local Housing Association tenants to register / apply for Mutual Exchange
  • More applications will lead to more property adverts and more choice-based options for our customers
  • We will also offer advice on ‘how to market your property’ .Showcasing the benefits of your current home increases the chances of a suitable property match

Dates to be advertised here soon so watch this space!

Stockport Homes (SHG) Mutual Exchange Service - Register, search and apply

If you reside in the Stockport Borough and are the current tenant of a SHG or other Housing Association property, please register and apply for the Stockport Mutual Exchange service here: https://www.homechoicestockport.org/

If you reside outside the Stockport Borough and wish to search for a swap to a SHG property, please register with the National House Exchange (NHE) service in the first instance: https://www.houseexchange.org.uk/ . If you identify a possible property swap with a SHG tenant via the NHE service, please contact us at: mutualexchange@stockporthomes.org and we will guide you through the local registration, application & swap request process

Mutual Exchange Advice & Support

For general queries in relation to Mutual Exchange:

Please call: 0161 217 6016 (option 2)

Please email: homechoice@stockporthomes.org

Please drop-in to: Reception, Cornerstone, 2 Edward Street, Stockport, SK1 3NQ. Monday to Friday 9.30am to 4pm

The Mutual Exchange route to moving home

Published: Wednesday 17 January 2024

Are you a current Stockport Homes or Housing Association tenant? 

Are you looking to move home but want to retain your social tenancy? 

Are you struggling to obtain a property move via Homechoice due to a low number of bidding points?  

The Mutual Exchange route could be for you! 

142 Mutual Exchanges were completed from April to December 2023 – more tenants move by Mutual Exchange than by Homechoice Transfer 

A mutual exchange is where you exchange your home with another Council, Stockport Homes or Housing Association tenant. Tenants with a secure or assured tenancy can apply via the new Homechoice Customer Housing Portal: 

www.homechoicestockport.org (further information available here)

The Customer Housing Portal contains an automatic property matching facility and enables direct communication with other registered tenants to help you identify and secure a direct 2-way property match  

Struggling to find a direct 2-way property match? A multiple-property swap might be the answer.  

Check out multi-exchange property adverts on our Facebook page: 

https://www.facebook.com/mutualexchangeSHG 

Looking to exchange out of the Stockport area? 

Stockport Homes tenants can register for FREE with the National House Exchange website   

For more information around Mutual Exchange, please contact the Team on: 0161 217 6016 (option 2) or email: mutualexchange@stockporthomes.org 

Medical Assessments information

Published: Tuesday 19 December 2023

We have a new section on the Homechoice website dedicated to Medical Assessment information. 

You can find this under information within the main navigation or using the link here

We will be updating this page with more information and videos within the new year

 

Mutual Exchange Information Event -

Published: Friday 27 October 2023

Are you a current Stockport Homes Tenant and are looking for a new home but struggling with obtaining one through Homechoice?
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If so then Mutual exchange could be an option for you.
We are hosting a Mutual Exchange Event to answer all your questions and provide more information on how you could benefit from Mutual Exchange.
This takes place on Saturday 11th November 9:30 - 11:30 am
You can find more information by clicking here and register at the following link https://cxfb.co.uk/sc/8A0C2E15/8C0C2513

Need help completing your application on the Homechoice website?

Published: Thursday 28 September 2023

We have sent letters and emails out to some customers who have recently registered on the Homechoice website. If you have received a letter or email saying that you have not fully completed the application process and your application is currently showing as ‘Application Incomplete’ please see the steps you need to take below. Please note: This means you will not be able to bid for any properties you see advertised through Homechoice.  

If this is an oversight and you wish to make an application or complete your application, please see the steps below:

  • Log in to the Homechoice website: https://www.homechoicestockport.org/  
  • Use your registration reference number, memorable date, and password to access the online housing application form 
  • Complete all relevant sections of the online housing application form (please see the ‘Help’ section on the Homechoice website) 
  • Upload any supporting documents as requested 
  • Submit for processing 

Note: If you are unable to locate your log in details, you can reset these by using the option ‘I have forgotten my login reference, memorable date / password. 

If you do not have access to the internet or you would like additional support to complete the application form, we are holding several Customer Drop-In sessions on the following dates: 

Date Time Venue 

Monday 2nd October 9am to 3pm SHG Cornerstone Reception 

Tuesday 3rd October 4pm to 7pm SHG Cornerstone Reception 

Wednesday 4th October 9am to 3pm SHG Cornerstone Reception 

Thursday 5th October 4pm to 7pm SHG Cornerstone Reception 

Friday 6th October 9am to 3pm SHG Cornerstone Reception 

Additional support will also be available from Monday 9th to Friday 13th October from 10am to 3pm in Cornerstone Reception. 

When you arrive at Reception, we will ask you to produce the letter or email you received, so we can ensure we are focussing support on customers who have been invited to the drop-in sessions only. 

Please also bring along any relevant documents to support your housing application, for example, Child Benefit, Immigration, Medical, Employment. 

While we are keen to ensure that everyone who wishes to register can do so, it is important that you understand that incomplete applications will be reviewed four-weeks from the date of the letter / email. If your application form is still showing as incomplete at that point, it will be assumed that you no longer wish to apply, and your application will be closed. 

However, please rest assured that if you wish to re-apply at any point in the future, you can do this by logging back into the Homechoice website and following the steps listed above. 

If you have any queries, please email homechoice@stockporthomes.org or contact the One Number Team on 0161 217 6016 (option 2).