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Need help completing your application on the Homechoice website?

Published: Thursday 28 September 2023

We have sent letters and emails out to some customers who have recently registered on the Homechoice website. If you have received a letter or email saying that you have not fully completed the application process and your application is currently showing as ‘Application Incomplete’ please see the steps you need to take below. Please note: This means you will not be able to bid for any properties you see advertised through Homechoice.  

If this is an oversight and you wish to make an application or complete your application, please see the steps below:

  • Log in to the Homechoice website: https://www.homechoicestockport.org/  
  • Use your registration reference number, memorable date, and password to access the online housing application form 
  • Complete all relevant sections of the online housing application form (please see the ‘Help’ section on the Homechoice website) 
  • Upload any supporting documents as requested 
  • Submit for processing 

Note: If you are unable to locate your log in details, you can reset these by using the option ‘I have forgotten my login reference, memorable date / password. 

If you do not have access to the internet or you would like additional support to complete the application form, we are holding several Customer Drop-In sessions on the following dates: 

Date Time Venue 

Monday 2nd October 9am to 3pm SHG Cornerstone Reception 

Tuesday 3rd October 4pm to 7pm SHG Cornerstone Reception 

Wednesday 4th October 9am to 3pm SHG Cornerstone Reception 

Thursday 5th October 4pm to 7pm SHG Cornerstone Reception 

Friday 6th October 9am to 3pm SHG Cornerstone Reception 

Additional support will also be available from Monday 9th to Friday 13th October from 10am to 3pm in Cornerstone Reception. 

When you arrive at Reception, we will ask you to produce the letter or email you received, so we can ensure we are focussing support on customers who have been invited to the drop-in sessions only. 

Please also bring along any relevant documents to support your housing application, for example, Child Benefit, Immigration, Medical, Employment. 

While we are keen to ensure that everyone who wishes to register can do so, it is important that you understand that incomplete applications will be reviewed four-weeks from the date of the letter / email. If your application form is still showing as incomplete at that point, it will be assumed that you no longer wish to apply, and your application will be closed. 

However, please rest assured that if you wish to re-apply at any point in the future, you can do this by logging back into the Homechoice website and following the steps listed above. 

If you have any queries, please email homechoice@stockporthomes.org or contact the One Number Team on 0161 217 6016 (option 2). 

 

Need help to re-register on the Homechoice website?

Published: Friday 14 July 2023

If you are on our existing housing register, and you have not already done so, you must re-register and complete a new application form by Friday 28th July so that your time on list points can be carried forward. You have been sent a letter with details of how to re-register.

Should you require any advice or further information that prevents you from completing your application online, we will be holding Customer Support Sessions. No appointment necessary, however, as this is a drop-in service, please be aware you may experience wait times.

These sessions will be held on:

🗓️ Friday 14th, 21st, 28th July

⏰ 10am – 3pm

🏛️ Cornerstone, 2 Edward Street, Stockport SK1 3NQ

No need to book an appointment, just pop along and a member of the team will be on hand to help.

Bidding lists

Published: Wednesday 5 July 2023

We apologise as we are aware our bidding lists are incorrect. Each application is being checked to ensure the person with the highest points and priority are shortlisted. We thank you for your patience at this time.

Medical points

Published: Tuesday 4 July 2023

We would like to apologise to any existing housing register customers who have yet to have their medical points transferred onto our new system. Your applications are currently being assessed and will be updated by 6th July.

Important information for customers

Published: Tuesday 20 June 2023

If your Homechoice application was submitted prior to 2nd June, this is now being assessed and a confirmation letter detailing your points will be sent to you via email. You will then be able to bid on the advert that opens on 23rd June. See the guide below for help placing a bid.

Guide to bidding on the Homechoice website

If your Homechoice application was submitted after 2nd June, you may not be able to bid on this weeks advert (open from from 23rd to 27th June). You will receive confirmation once your application has been assessed.